Your Challenge
Damaged shipments result in a lot of follow-up work
When a location receives defective goods, the first step is often to contact the administration. The administration must then gather information, contact the supplier, and pass on the feedback.
Your contact person
Jennifer Heyna
Customer Success & Customer
Support Coordinator
Our Solution
Submit complaints to the supplier and administration using the form
Using intratool, locations can log complaints, including a photo, the item, the quantity, and a description. The report can be sent directly to the supplier, while management remains informed.
Advantages
The benefits of digital supplier claims
With intratool, you can streamline supplier complaints into a clear digital process – comprehensive, traceable, and accessible on mobile devices.
- Consistent data entry: You record supplier complaints using structured digital forms, thereby avoiding incomplete information.
- Faster forwarding: Reports and requests go directly to the right people, without having to go through chat, email, or paper.
- Centralized traceability: You can see at any time which supplier complaints have been received.
- Fewer follow-up questions: Required fields, clear instructions, and attachments ensure that all information is provided from the start.
- Mobile use: Employees can submit supplier complaints directly through the app—regardless of their location, shift, or workstation.
“The biggest benefit for us is the transparency of the processes. Information no longer gets lost and ends up exactly where it’s supposed to be.”
Till Balzer,
Managing Director, Balzer Bakery
“Thanks to intratool, we’ve been able to make our office virtually paperless. This was an essential step for us as a company, because we want to operate more sustainably in every area!”
Fabian Kraus,
Managing Director of Pan Pan Bakery
“Tasks and processes can be implemented and monitored. Intratool thus plays a key role in employee satisfaction while also ensuring a modern, digitized work environment at our locations.”
Tobias Labermeier,
Managing Director & Partner
of Vitova Health GmbH & Co. KG
Reduce the effort involved in handling supplier complaints
With intratool, a customer complaint becomes a clear, digital process.











































