Your Challenge
Feedback gets lost if it's only communicated verbally to the team
Complaints, praise, or feedback are passed on to employees, but are not always documented. Managers find out too late what really matters to customers.
Your contact person
Jennifer Heyna
Customer Success & Customer
Support Coordinator
Our Solution
Provide feedback forms via QR code
With intratool, feedback forms can be made publicly available - for example, at the exit, on tables, on devices, or in stores. Feedback is sent directly to the designated recipients.
Advantages
The benefits of digital customer feedback
With intratool, you can collect feedback from your customers and patients digitally, which helps you keep better track of their feedback and share it with your teams more quickly.
- Consistent data entry: You collect feedback using structured digital forms, thereby avoiding incomplete entries.
- Faster forwarding: Reports and requests go directly to the right people, without having to go through chat, email, or paper.
- Centralized traceability: You can see at any time when specific feedback messages were received.
- Fewer follow-up questions: Required fields, clear instructions, and attachments ensure that all information is provided from the start.
- Mobile use: Employees and customers can submit feedback directly through the app – regardless of their location, shift, or workstation.
“The biggest benefit for us is the transparency of the processes. Information no longer gets lost and ends up exactly where it’s supposed to be.”
Till Balzer,
Managing Director, Balzer Bakery
“Thanks to intratool, we’ve been able to make our office virtually paperless. This was an essential step for us as a company, because we want to operate more sustainably in every area!”
Fabian Kraus,
Managing Director of Pan Pan Bakery
“Tasks and processes can be implemented and monitored. Intratool thus plays a key role in employee satisfaction while also ensuring a modern, digitized work environment at our locations.”
Tobias Labermeier,
Managing Director & Partner
of Vitova Health GmbH & Co. KG
Hear directly what customers have to say
With intratool, you can make feedback more accessible and easier to use.











































